Privacy Policy
Last updated: 4 September 2026
Tork is a classifieds platform for motorcycles and spare parts in Iraq, operated by ALFADHA SHOP, a business registered with the Baghdad Chamber of Commerce, Iraq ("Tork", "we"). This policy explains what data we collect when you use the app, why we collect it, who we share it with, and the rights you have over it. By using Tork you agree to this policy.
Information you provide
Phone number: your phone number is the only way to sign in. We send it a one-time passcode (OTP) over WhatsApp to confirm the number is yours. There is no password. Profile details: if you complete your profile, we collect your name, governorate and year of birth. Your email address and profile picture are optional. Your profile is used only to manage your own account — it is not shown on your listings and is not a public, browsable directory. On a listing you appear only as an individual seller, with no profile details displayed; the only way another user can reach you is by tapping "Contact", which opens WhatsApp or a phone call to your number outside the app (see "Profile visibility and how contact works"). Your listing content: the photos you select through your device's gallery picker, plus the vehicle or part details, price and description. We access only the images you pick — we do not read or scan your photo library. Reports: when you report a listing or showroom we keep the reason and any note you add so we can investigate.
Information collected automatically
Your activity in the app: which listings you open and for how long, what you favourite or share, your taps on the "Contact" button, and the search filters you apply. We use this to order your home feed and to give sellers a view count on their own listings. This activity is used internally by Tork — it is not used for advertising or shared with advertisers. Crash and performance diagnostics: when the app fails we send a technical report to Sentry containing the error and the app version. IP addresses and request headers are explicitly scrubbed and disabled in these reports.
Permissions we request
Tork asks for the fewest possible permissions and explains each one at the moment it is needed. You can change or revoke any of them at any time in your device settings. Photos: when you add pictures to a listing, images are chosen through your device's own gallery picker, so we receive only the images you select. We do not request full photo-library access and we do not scan your library. Notifications: with your explicit consent, we send real-time alerts such as account-status changes and listing updates. You can turn notifications off at any time in your device settings.
What we do not collect or access
No location: we never request location permission — you choose your governorate manually from a list. No device access: we do not access your contacts, camera or microphone. No advertising identifiers: we do not use IDFA, GAID or any advertising identifier. No cross-app tracking: we do not track you across other companies' apps or websites. No data sales: we never sell your personal data.
How we use your information
To run the platform: create your account, publish your listings, connect you with buyers, and manage your favourites and followed showrooms. To improve what you see: ordering the home feed and search results around your activity. For safety and fraud prevention: reviewing listings before they go live, investigating reports, and suspending accounts that break the rules. For support and communication: answering your questions and telling you about things affecting your account or listings.
Profile visibility and how contact works
Tork is not a social network, and profiles are not publicly browsable. Your name, profile picture and personal profile details are not displayed or searchable across the app to other users. When a buyer wants to inquire about a vehicle or part, tapping "Contact" on that listing opens WhatsApp directly to the seller's phone number. Your phone number is therefore shared with the other party only at the moment you, or they, explicitly choose to start a conversation about a listing — never before, and never as a public field.
Service providers
We rely on a small number of third-party providers to deliver core features. Each receives only the minimum data necessary to perform its specific function on our behalf, and none may use your data for its own purposes: WhatsApp (Meta): delivers your one-time login code and launches the direct buyer–seller chat — it receives your phone number. Cloudinary: hosts the listing images you upload. Sentry: receives crash and diagnostic reports (error type and app version only; IP addresses and headers removed). Firebase Cloud Messaging (Google): delivers our push notifications. Google receives a device push token and the contents of each notification we send you; it does not receive your account profile. We may also disclose information where Iraqi law requires it, or to defend our rights or protect users' safety.
Free Platform Usage
Posting listings, searching, and contacting sellers on Tork is entirely free of charge. Tork does not request, collect, process, or store credit card, debit card, or mobile wallet payment details.
What is stored on your device
Your sign-in tokens and a cached copy of your own account profile are kept only in the operating system's encrypted store — Keychain on iOS and Keystore on Android — and nowhere else. We cache a copy of public content (listings, showrooms, images) on your device so the app is fast and works offline. This cache holds public content only — no personal or account data is written to disk, and your saved session and cached API data are cleared when you log out or delete your account.
Your rights and deleting your account
You can review and correct your data at any time from the Profile page. You can delete your account in either of two ways — in the app: My Account → More → Delete account; or on the web, without re-installing the app: visit https://torkiq.net/delete-account, or email [email protected] from your registered address, and we will process your request. What deletion does: your profile details, active listings and personal data are permanently and immediately removed from our active databases, and your access ends. This cannot be undone. What we may retain, and why: after deletion we retain only limited records — such as security logs, moderation records, and fraud or abuse logs — strictly where required to comply with our legal obligations under Iraqi law or to prevent fraud. These are kept only for the minimum period the law requires and are then deleted.
Data retention
We keep your account data for as long as your account exists. Your listings stay visible to you under "My Listings", where you can mark them as sold. Crash reports are deleted automatically after a limited retention period. When you delete your account, your data is handled as described in "Your rights and deleting your account".
Data security
All traffic between the app and our servers uses encrypted HTTPS. We apply reasonable technical and organisational measures to protect your data, but no method of transmission over the internet can be guaranteed completely secure.
International transfers
Your data may be stored or processed on servers outside Iraq belonging to the service providers listed above. We only work with providers that commit to appropriate data-protection standards.
Children
Tork is a general-audience marketplace and is not directed at children. We do not knowingly collect personal data from children. If you believe a child has provided us with personal data, contact us and we will remove it.
Changes to this policy
We may update this policy. The updated version will be published here with a new "last updated" date, and we will also notify you inside the Tork mobile app.
Contact us
Tork is a brand operated by ALFADHA SHOP. Address: Al-Karrada, Al-Hawashim Building, Street 16, District 906, Baghdad, Iraq. Email: [email protected] or [email protected]. Phone: +9647717666337. For any question about your privacy, or any request concerning your data, write to us or use the Help Center in the app.